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SAP Knowledge Base Article - PreviewSymptom
Agents are experiencing and issue where if there is already an existing entry in the CDT destination field, and the agent wants to place the cursor at the end or middle of the exist number to replace it with the number in clipboard, the field removes all and places only the data pasted.
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Environment
SAP Contact Center 7.0 and up
Product
SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
Copy, paste, prefix, sufix, onpaste , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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