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2015498 - SAP Contact Center 7.0 - When pasting a number in the CDT destination field, any pre-existing number gets removed


Agents are experiencing and issue where if there is already an existing entry in the CDT destination field, and the agent wants to place the cursor at the end or middle of the exist number to replace it with the number in clipboard, the field removes all and places only the data pasted.



SAP Contact Center 7.0 and up


SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0


Copy, paste, prefix, sufix, onpaste , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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