In an IC business role, the activity transaction type is not available in the drop down list box (DDLB for short) of Activity Type (PROCESS_TYPE). This KBA will introduce two scenarios and solutions to control what activity transaction types are displayed in the DDLB of Activity Type.
Scenario 1: to show all the activity transaction types in the DDLB regardless whether it is also defined in business transaction profile (IC_BT) of the IC business role.
Scenario 2: to show in the DDLB only the activity transaction types defined in business transaction profile (IC_BT) of the IC business role.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Interaction Center, CRM_IC_ACT_FILTER, Function Profile, cl_crm_ic_transactype_srv, gt_processtype_obj_desc, CRM_PROCTYP_FROM_OBJTYP_SEL_CB, SAPLCRM_ORDER_CB , KBA , CRM-BTX-ACT , Activity Management , How To
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