SAP Knowledge Base Article - Preview

2016105 - How to troubleshoot high CPU utilization issues with SAP JVM (Tomcat, Adaptive Processing Server, Adaptive Job Server, WACS)?

Symptom

  • Java is consuming a high percentage of the CPU time on an SAP BI Platform node or Tomcat node and this is causing other processes on the node to become bottlenecked or not responsive.
  • Processes using the SAP JVM include Apache Tomcat, Adaptive Processing Server (APS), Adaptive Job Server (AJS), WACS, etc.
  • How do you determine the root cause of the CPU bottleneck?


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows
  • SAP Java Virtual Machine

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SAPJVM, java, virtual, machine, pegged, 100%, 99%, hanging, not, responsive, stuck, looping, threading, RCA, root, cause, analysis, jconsole, jvm, monitor, hung , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , How To

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