SAP Knowledge Base Article - Public

2016422 - While viewing a Crystal report from a .NET web application, the report processing indicator does not show up

Symptom

  • While viewing a Crystal report from a .NET web application, the report processing indicator does not show up.
  • Ideally, the Report Processing Indicator provides a visual indication of processing time in SAP Crystal Reports Web Site.
  • When report processing time exceeds a specified threshold, a dialog box should appear to provide an indication of the progress of the current action, but this failed.

Environment

  • Crystal Reports Server Embedded 2008 (OEM edition)
  • Visual Studio 2008
  • The web application is migrated from Service Pack (SP) 3 to SP 6.

Cause

  • The web application is deployed on IIS but the application directory is located on non default location (Other than IIS root).
  • The Crystal runtimes place the aspnet_client folder in IIS root by default and the user has to manually copy the aspnet_client folder to the application root directory.
  • When the application was migrated from SP3 to SP6, the SP6 runtimes did upgrade aspnet_client folder at IIS root but it was not upgraded in the applications directory which is located at non default location.
  • The application still loads the SP3 viewer files from aspnet_client, even after the runtimes are upgraded to SP6.
  • The report processing indicator is a part of Crystal report viewer.

Resolution

  • Upgrade the Crystal report viewer files to SP6.
  • Copy the aspnet_client folder from IIS root (C:\inetpub\wwwroot) to the custom application directory.

Keywords

crvs cr4vs cr net vs embeded , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

Crystal Reports Server 2008 V1, OEM edition