Symptom
- While viewing a Crystal report from a .NET web application, the report processing indicator does not show up.
- Ideally, the Report Processing Indicator provides a visual indication of processing time in SAP Crystal Reports Web Site.
- When report processing time exceeds a specified threshold, a dialog box should appear to provide an indication of the progress of the current action, but this failed.
Environment
- Crystal Reports Server Embedded 2008 (OEM edition)
- Visual Studio 2008
- The web application is migrated from Service Pack (SP) 3 to SP 6.
Cause
- The web application is deployed on IIS but the application directory is located on non default location (Other than IIS root).
- The Crystal runtimes place the aspnet_client folder in IIS root by default and the user has to manually copy the aspnet_client folder to the application root directory.
- When the application was migrated from SP3 to SP6, the SP6 runtimes did upgrade aspnet_client folder at IIS root but it was not upgraded in the applications directory which is located at non default location.
- The application still loads the SP3 viewer files from aspnet_client, even after the runtimes are upgraded to SP6.
- The report processing indicator is a part of Crystal report viewer.
Resolution
- Upgrade the Crystal report viewer files to SP6.
- Copy the aspnet_client folder from IIS root (C:\inetpub\wwwroot) to the custom application directory.
Keywords
crvs cr4vs cr net vs embeded , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem
Product
Crystal Reports Server 2008 V1, OEM edition