You are trying to create an expense through e-mail, which includes an attachment but you got the automatic reply from the system that ACTION REQUIRED: Please send your message and receipts again.
Reproducing the Issue
Send an e-mail within the following format to the address: expenses@myXXXXXXX.travel.ondemand.com
Subject: Hotel ABC EUR MM/DD/YYYY with attachment: XYZ.pdf and you got the error message.
The issue is caused because attachment XYZ.pdf has MIME Type application / octet-stream (which means not specified binary data).
The system is not configured to accept attachments of MIME Type application/octet-stream.
You can enable the system to allow attachments of MIME Type application/octet-stream.
- Go to the Business Configuration work center.
- Go to the Fine-Tune Activity of relevant project.
- Find the Activity Allowed MIME Types for Document Upload
- Select the entry for MIME type as text/html and Description as HTML Document. Check Allowed flag.
- Click Save and Close.
KBA , SRD-FIN-COR , Cost & Revenue , How To