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2018635 - Event Viewer error: Failed to determine file system status. Please check for file system corruption

Symptom

  • Following error message seen intermittently in Windows Event Viewer when the Input/Output FRS locations are on NAS drive:

    The description for Event ID 35600 from source BusinessObjects_fileserver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Failed to determine file system status. Please check for file system corruption

  • The IFRS wirtes the following information in the logs for the same time:

    |9b45bd73-fca2-32c4-6a86-a0e6f9dbd7e1|2014 04 02 20:24:25:513|-0700|Information| |==| | |fileserver_nodename.InputFileRepository| 2052|11716|| ||||||||||||||||||||||FileStoreManager::diskUsageInfo: File not found
    .\frs_fsadmmgr.cpp:262:-: TraceLog message 10749
    |36487f23-8f7e-74e4-4a61-b3e8123a0823|2014 04 02 20:24:25:514|-0700|Information| |==| | |fileserver_nodename.InputFileRepository| 2052|11716|| ||||||||||||||||||||||FRS_FileStoreAdminMgr::GetMetric: Cannot get disk usage information from File Store manager

  • No errors/ issues found while viewing/ scheduling reports.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • MS Windows Server 2008 R2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

SMB2 protocol, GetMetric, Event ID 35600, Cannot get disk usage information from File Store manager, BusinessObjects_fileserver , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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