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SAP Knowledge Base Article - PreviewSymptom
When saving a CHARM defect correction document, the Total Duration of Service Transaction and Work Duration of the Service Transaction are not calculated in the Dates assignment block.
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Environment
SAP Solution Manager 7.1 SP09 onward
Product
SAP Solution Manager 7.1
Keywords
SMTM, ZMTM, SMTM_UPDATE DURATIONS, AIC_SLA_WITH_HF_SET_STATUS, SLA , KBA , SV-SMG-CM , Change Request Management , Problem
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