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SAP Knowledge Base Article - PreviewSymptom
After running the setup.exe file for a Service Pack installation in XI 3.1 the following error is displayed:
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
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Environment
BusinessObjects Enterprise XI 3.1
Product
SAP BusinessObjects Business Intelligence platform all versions
Keywords
KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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