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2026000 - Central Management Server crashes intermittently with faulting module ncs.dll

Symptom

  • The Central Management Server (CMS) crashes intermittently and in the application event viewer the faulting module is ncs.dll
  • An analysis of the crash dump reveals that the crash occurs in ncs!NCS_endTimingEx
ncs+0xa614
ncs+0xb0fb
ncs!NCS_getSingleParameterValue+0x860
ncs!NCS_endTimingEx+0x88
TraceLog_4_0!NCS_Wrapper::NCSSessionInfo::end_timing+0x58
TraceLog_4_0!NCS_Wrapper::Record::stop+0x33
TraceLog_4_0!TraceLog400::NCS::NcsScopeAction::~NcsScopeAction+0x38
TraceLog_4_0!TraceLog400::NCS::NcsScopeAction::`scalar deleting destructor'+0x14
TraceLog_4_0!TraceLog400::Scope::ScopeBaseImpl::~ScopeBaseImpl+0x165
TraceLog_4_0!TraceLog400::Scope::ScopeBaseImpl::`scalar deleting destructor'+0x14
TraceLog_4_0!TraceLog400::Scope::ScopeBase::~ScopeBase+0x3e
cxlibw_5_0!CXLib500::InstrumentScopeTrace::~InstrumentScopeTrace+0x70
infostoresubsystem!CInfoStoreSubsystem::Query+0x1a58
infostoresubsystem!CInfoStoreSubsystem::Query+0xe8
auditsubsystem!AuditSS::IShouldDoAudit+0x334
auditsubsystem!AuditSS::MetaDataUpdateThread::run+0xdf
etc_1_0_12_6!Etc1001206::JTCThread::_JTC_startThreadHook+0x80
etc_1_0_12_6!Etc1001206::operator<<+0x9d
msvcr80!endthreadex+0x47
msvcr80!endthreadex+0x104


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

CMS, crashing, unstable, stability, monitoring, introscope, instrumentation, instrument, , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

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