SAP Knowledge Base Article - Preview

2030652 - search complaint with 'from date' and 'to' failed in interaction history in CRM IC business roles

Symptom

  • In interaction history, searching a complaint with fields 'From date' and 'To' fails even though it can be returned if searching using other fields like 'transaction id', 'Description', etc.
  • For the corresponding entry in database table CRMD_ORDER_INDEX, field DATE_1 contains no value.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

CL_CRM_REPORT_ACC_DYNAMIC, DATABASE_ACCESS, CRM_ORDER_INDEX_DATES_GET, ICCMP_BT_INR, InrHistSearch, BTQUERY, DATE_FROM , KBA , CRM-IC-IHI , Interaction History , CRM-IC-COM , Complaint , Problem

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