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2031602 - BI 4.1- Error message "Account information not recognized" when logging to the CMC/BILaunchpad

Symptom

  • Unable to connect to the Central Management Console(CMC) or the BI Launchpad
  • Works for few minutes (15 minutes) before
  • Error message:

Account information not recognized: Could not reach CMS <ServerName>:<portNumber>.

Specify the correct host and port and check

for network issues. (FWM 20030)


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

FWM 20030, CMC, BiLaunchpad, BI, logon, Account information not recognized , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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