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2031602 - BI 4.1- Error message "Account information not recognized" when logging to the CMC/BILaunchpad


  • Unable to connect to the Central Management Console(CMC) or the BI Launchpad
  • Works for few minutes (15 minutes) before
  • Error message:

Account information not recognized: Could not reach CMS <ServerName>:<portNumber>.

Specify the correct host and port and check

for network issues. (FWM 20030)



SAP BusinessObjects Business Intelligence Platform 4.x


SAP BusinessObjects Business Intelligence platform 4.1


FWM 20030, CMC, BiLaunchpad, BI, logon, Account information not recognized , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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