SAP Knowledge Base Article - Public

2033643 - Error: "Crystal Reports has stopped working" when exporting a report to any format, from Crystal Reports

Symptom

  • Crystal Reports crash.
  • Error: "Crystal Reports has stopped working"
  • When exporting a report to any format, like: PDF, Excel, Word,... Crystal Reports crash, and display the error message: 
      
    "Crystal Reports has stopped working"

Environment

  • SAP Crystal Reports 2011 - Support Pack 04
  • SAP Crystal Reports 2011 - Support Pack 06

Reproducing the Issue

  1. In Crystal Reports, create a report.
  2. Export the report to PDF, or any other format.
  3. Crystal Reports crash, and display the error message: "Crystal Reports has stopped working".

Resolution

  • The issue is not reproducible on Support Pack 09 and higher of Crystal Reports 2011

Keywords

CR, Crystal Reports, Crashing, stopped working , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2011