SAP Knowledge Base Article - Preview

2034413 - SLA dates does not recalculate when category changed in CRM Service Transactions

Symptom

  • SLA dates not refreshed when Category changed

  • SLA is not recalculated upon changing Category values in Service Ticket.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2006s all versions ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SLA, Service Request ,  SLA dates, Service Profile , Dates Calculation, Response Profile , Dates Recalculation, Recalculation, priority , ITSM SLM, ITSM Service Level Management, Service Window, CRM_SRQM_CHECK_SLA_UPDATE_EC , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , Problem

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