Symptom
- SLA dates not refreshed when Category changed
-
SLA is not recalculated upon changing Category values in Service Ticket.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Read more...
Environment
-
SAP Customer Relationship Management (CRM)
-
SAP enhancement package for SAP CRM
-
SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 2006s all versions ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
SLA, Service Request , SLA dates, Service Profile , Dates Calculation, Response Profile , Dates Recalculation, Recalculation, priority , ITSM SLM, ITSM Service Level Management, Service Window, CRM_SRQM_CHECK_SLA_UPDATE_EC , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.