SAP Knowledge Base Article - Preview

2035289 - Sales Manager 2.5 not enabling Location or mapping does not work - Agentry


  • Sales Manager 2.5 map does not work
  • Current location does not get consistently set
  • Agentry iOS client always ask the user to turn on location settings
  • Users are continually having to turn on location services in the SAP Sales Manager App on the iPad to get mapping to work
  • The Agentry Client version used: -(using SAP Sales Manager 2.5.3 Branded App) and Agentry Server version

Picture 1: How to determine if there is no location setting enabled from SAP Sales Manager

Picture 2: Error when Location Settings are not enabled

Picture 3: How to determine if Location Settings are enabled in SAP Sales Manager

Picture 4: How to enable Location Settings for Sales Manager and Agentry from iOS settings



  • Agentry 6.0.38
  • SAP Sales Manager 2.5


Agentry 6.0 ; SAP Sales Manager 2.5.0 integration with SAP CRM ; SAP Sales Manager 2.5.0 integration with SAP ERP


KBA , MOB-SYC-SAP-SAL , Syclo SAP Sales Manager Application , Problem

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