2036452 - Request processing failed. (XLS 000009) while trying to invoke the method java.lang.Object.getClass() of an object loaded from local variable

• When trying to run dashboard or creating new dashboard based off BEx or Universe(UNX), the following error occurs:

Request processing failed. (XLS 000009) while trying to invoke the method java.lang.Object.getClass() of an object loaded from local variable 'io'.

• Dashboards 4.0 SP5 and above
• Dashboards 4.1
• Dashboards 4.2
• SAP BusinessObjects BI 4.0
• SAP BusinessObjects BI 4.1
• SAP BusinessObjects BI 4.2

 

• Scenario 1. The Dashboard Cache Server is corrupted.
• Scenario 2. Tomcat "dswsbobje" WAR file is Corrupted.

      It is observed that this issue may occur in a span of 2 to 3 months if the Dashboards services get corrupted

 

Scenario 1. Clean up Dashboard processing server Cache:

1. Open CMC, goto Servers -> Service Categories -> Dashboard Services and check that all the DashBoard Processing server and Dashboard Cache servers are running. If they are running, please stop them.
2. Navigate to <BIP Installation directory>\DATA\ directory
3. Delete (or rename) the following folders: XcelsiusProcessingServer and XcelsiusCachingServer. (these folders will be re-created on at service startup)
4. Go to CMC -> Servers -> Service Categories -> Dashboard Services and start all the DashBoard Processing server and Dashboard Cache servers

Scenario 2. Redeploy dswsbobje using wdeploy utility:

• Please refer to KB: 1608960 - How to deploy war files in BusinessObjects BI 4.x using the wdeploy command line utility 

dashboard, getClass(), local variable , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1