Symptom
The EIS application fails to start with the following types of error messages in the application log:
Error Message Example 1:
2014-06-17 05:08:20 EDT EXCEPTION Application [21] com.smartops.webapp.frontend.alerts.AlertsModule getManager Module creation error, key passed to module factory does not match key found in module instance.
Expected: AM [vers. 6.10.0.0 ][impl. com.smartops.module_manager.ClassImplSpec:com.smartops.alerts.backend.AlertManagementModuleImpl ]
Found : AM [vers. 6.9.0.5 ][impl. com.smartops.module_manager.ClassImplSpec:com.smartops.alerts.backend.AlertManagementModuleImpl ]
Error Message Example 2:
2014-06-17 05:08:20 EDT EXCEPTION Application [21] com.smartops.webapp.frontend.alerts.AlertsModule getManager Module creation error, key passed to module factory does not match key found in module instance.
Expected: AM [vers. 6.9.0.5 ][impl. com.smartops.module_manager.ClassImplSpec:com.smartops.alerts.backend.AlertManagementModuleImpl ]
Found : AM [vers. 6.10.0.0 ][impl. com.smartops.module_manager.ClassImplSpec:com.smartops.alerts.backend.AlertManagementModuleImpl ]
The keywords in these error messages are "Expected" and "Found" along with the version numbers listed.
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Environment
Any version of SAP Enterprise Inventory and Service Level Optimization (EIS).
Product
Keywords
EIO, SmartOps , KBA , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , Problem
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