Symptom
You are not able to create Phone Call Activity.
Reproducing the Issue
- Go to the Account Management work center.
- Go to the Activities view.
- Now, go to the New tab and select New Phone Call from the drop down option.
- Select Outbound.
- Error coocurs Not possible to create Phone Call activity.
Cause
You have not scoped Phone Call Activity in Business Configuration scoping.
Resolution
- Go to the Business Configuration work center.
- Select the First Implementation Project and select Edit Project Scope.
- Go to tab Questions.
- In scoping element, select Sales.
- Select Activity Management.
- Select Yes for the question Do you record phone calls?
Keywords
KBA , AP-BP-BPT , Business Partner Template , How To
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711