SAP Knowledge Base Article - Preview

2041802 - How to gather vital information using SYBDIAG when opening a case - SAP ASE

Symptom

  • Anyone opening a support case regarding SAP ASE (standalone, though this same command can be used for SAP Business Suite) to collect diagnostics for SAP Support.
  • SAP Support specifically asks for new diagnostics.
  • Proactively providing diagnostic information at case creation is an effective approach to expedite issue resolution.


Read more...

Environment

SAP Adaptive Server Enterprise (ASE) all versions

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

diagnostics, sybmon , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.