Symptom
- Unable to view a report.
- When trying to view a report based off Salesforce.com, it fails.
- When viewing a report using OpenDocument, that was created in Crystal Reports, based off Salesforce, it fails with the error:
"The viewer could not process an event. ...pdf File is too large for attachment. Error code:0 [CRWEB00000119] "
Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP BusinessObjects Business Intelligence Platform 4.1
- SAP BusinessObjects Business Intelligence Platform 4.2
- Salesforce.com
Reproducing the Issue
- Login Salesforce.com
- Click on an Open Document link that points to a report created in Crystal Reports based on Salesforce.com that contains one parameter.
- It will then generates the error: "The viewer could not process an event. ...pdf File is too large for attachment. Error code:0 [CRWEB00000119] "
Cause
- The value passed as a parameter through the OpenDoc link does not match the type expected by Crystal Reports.
Resolution
- Modify the OpenDocument url to match the parameter type used by the report.
Keywords
SFDC, Hyperlink, url reporting, button, , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Server XI