SAP Knowledge Base Article - Public

2041989 - Error: 'The viewer could not process an event.File is too large for attachment. Error code:0 [CRWEB00000119]; when viewing a report using OpenDoc

Symptom

  • Unable to view a report.
  • When trying to view a report based off Salesforce.com, it fails.
  • When viewing a report using OpenDocument, that was created in Crystal Reports, based off Salesforce, it fails with the error:
        
    "The viewer could not process an event. ...pdf File is too large for attachment. Error code:0 [CRWEB00000119] "

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
      
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
       
  • Salesforce.com

Reproducing the Issue

  1. Login Salesforce.com
  2. Click on an Open Document link that points to a report created in Crystal Reports based on Salesforce.com that contains one parameter.
  3. It will then generates the error: "The viewer could not process an event. ...pdf File is too large for attachment. Error code:0 [CRWEB00000119] "

Cause

  • The value passed as a parameter through the OpenDoc link does not match the type expected by Crystal Reports. 

Resolution

  • Modify the OpenDocument url to match the parameter type used by the report.

Keywords

SFDC, Hyperlink, url reporting, button, , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Server XI