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2042607 - Services do not Start after BOE XI 3.1 SP7 Upgrade on Solaris 9

Symptom

  • After an upgrade from BOE XI 3.1 SP5/SP6 to SP7, The entire system would not start (SIA, CMS, FRS, Tomcat, etc.)
  • Install log shows:
    • === [1401169176] Begin: /prod01/bobje//jdk/bin/java -Xmx256M -Djava.net.preferIPv4Stack=false -jar "/prod01/setup/utils/cmslogon/cmslogon.jar" "cdsta2100:6410" Administrator "*****" secEnterprise 2>&1
      [info] Working directory: /prod01/setup/Installer
      [info] Error: dl failure on line 863
      [info] Error: failed /prod01/bobje/jdk/jre/lib/sparc/server/libjvm.so, because ld.so.1: java: fatal: relocation error: file /prod01/bobje/jdk/jre/lib/sparc/server/libjvm.so: symbol sema_timedwait: referenced symbol not found
      [info] Return code: 6
      === [1401169176]   End: /prod01/bobje//jdk/bin/java -Xmx256M -Djava.net.preferIPv4Stack=false -jar "/prod01/setup/utils/cmslogon/cmslogon.jar" "cdsta2100:6410" Administrator "*****" secEnterprise 2>&1

      === [1401169176]   End: Execution of Java: -jar "/prod01/setup/utils/cmslogon/cmslogon.jar" "cdsta2100:6410" Administrator "*****" secEnterprise

      [info] Return code from cmslogon.jar: 6
      [info] ... waited for 150 seconds ..

      [error] [BOBJInitAudit::WaitForCMS] CMS is not started, giving up.


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Environment

  • SAP BusinessObjects Enterprise (BOE) XI 3.1 Service Pack 7 (upgrade from SP5/SP6)
  • Oracle Solaris 9 SPARC
  • Using BOE default JDK under <BOE_inst_dir>/bobje/jdk

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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