2044981 - Software Update Manager (SUM) Error in phase INPUT-OS-USER-PASSWORDS :The method getSystemInstanceList returned more than one entry for the instance

During the phase INPUT-OS-USER-PASSWORDS, SUM tool is not able to gather information regarding your instance <INSTANCE NUMBER> running on host <HOSTNAME>.

• You receive the below similar error in the INPUT-OS-USER-PASSWORDS_01.LOG
  

  
  May 12, 2014 4:14:29 PM [Error ]: Instance 0 on host <HOSTNAME> cannot have status STOPPED and RUNNING at the same time.
  May 12, 2014 4:14:29 PM [Error ]: The method getSystemInstanceList returned more than one entry for the instance with number <INSTANCE NUMBER> on host <HOSTNAME> and the two entries have different states.
  May 12, 2014 4:14:29 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.

• SAP NetWeaver
• High Availability System with different physical hostnames but one virtual hostname for Primary and Failover Servers.

Software Update Manager, SUM, sapcontrol, GetSystemInstanceList, sapstartsrv, High Availability, Primary, Failover , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem