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SAP Knowledge Base Article - PreviewSymptom
- CDT (Communication Desktop Terminal) agents are unable to send e-mails.
- WebClient logs show the following error:
"ERR> BcmApiWrapper::HasRight - failed to find/load user [E30FF483-AA4B-466F-B4B1-BDBF99386CB0] or object [9F74E47F-9D65-29CB-78E4-0234FCE51384] of type [Queue]"
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Environment
SAP Contact Center 7.0 up to Support Pack 6 Patch 100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
E-mail, hierarchy, DirectoryTemplate, XML structure, invalid, answer, template, index, bcmApiWrapper, ERR> , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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