SAP Knowledge Base Article - Preview

2050414 - CRM IC: Problems when loading IC Script Editor

Symptom

When starting Interactive Scripting Editor for Interaction Center WebClient, browser stops at "0%",and shows the message: "Error, click for details".

In some cases, the following details are displayed:  load: class com.sap.ic.dtime.ise.IseApplet.class not found. java.lang.ClassNotFoundException: com.sap.ic.dtime.ise.IseApplet.class


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

KBA , CRM-IC-SCR , Scripting , Problem

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