2050566 - How to Collect Log File from Client Side Outlook Integration

You wish to collect the logs for client side outlook integration activities in your system.

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1. Find C4C Client-side Outlook Add-in.
2. Click on the Help option from the Outlook Add-in ribbon (below Log-In button).
3. Click 'Increase Log Level'.
4. Click 'Enable HTTP tracing.
   
   
   
   
5. Reproduce the issue.
6. Wait for 5 minutes so the data can be written on the log files otherwise it will be empty.
7. Again, click on 'Help'.
8. Select "Show Log File Directory"
9. A folder will open.
10. Collect the .log file and save the file.
11. Zip the logs and attach the file to the reported case for SAP to analyze.

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