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2050632 - "Category 401 is not permitted for transaction type 0005" error during Send EMail option - Solution Manager ITSM


  • When configuring Outbound E-Mail in CRM UI, there's an error.
  • Also getting this error when trying to use  option from More  => Send E-mail in Incident Management or Change Management. 

           Category 401 is not permitted for transaction type 0005



SAP Solution Manager 7.1


SAP Solution Manager 7.1


"Assignment of transaction type 0005 to activity category 401 is missing", Message no. CRM_ACTIVITY_H212, CALL FUNCTION 'CRM_ACT_CAT_CHECK_CD', CRM_ACTIVITY_H209 , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CRM-BTX-ACT , Activity Management , Problem

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