Symptom
- Database password reset.
- Keyword and Description for the report are erased.
- When attempting to view a report that has been updated in SAP BI LaunchPad, it fails due to incorrect login credentials.
- When updating a report in Crystal Reports designer, and saving it back to the SAP BusinessObjects Repository, the database password, keywords, and description are reset to blank.
- How to avoid resetting the report database password, keywords and description after modifying a report in Crystal Reports and saving it back to the SAP BI Server?
- Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
- SAP BusinessObjects Business Intelligence Platform 4.1
- SAP BusinessObjects Business Intelligence Platform 4.2
- SAP BusinessObjects Business Intelligence Platform 4.3
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020
Keywords
CR, Save, password reset , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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