SAP Knowledge Base Article - Preview

2051102 - Dialpad disappears and goes to the background after dial or transfer

Symptom

When a tranfer/warm transfer is done, the dialpad goes into the background and IC Web client screen goes up front, so dial pad disappears


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

dialpad background cursor focus disappear foreground warm transfer popup , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-MUL , Multi-Sessioning IC , Product Enhancement

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