Symptom
- When you attempt to open a file in SAP 3D Visual Enterprise Viewer, you may receive the following error:
Environment
- SAP 3D Visual Enterprise Viewer 9.0
Reproducing the Issue
- Start SAP 3D Visual Enterprise Viewer
- Go to File -> Open and browse/select to the Supported Filetype
- The error [Scene creation failed; file maybe corrupt] appears
Cause
- The Sandbox Settings in the Viewer may require changing
- The filetype being opened is not supported by SAP 3D Visual Enterprise Viewer 9.0
Resolution
- Change the 'Sandbox Settings' in SAP Visual Enterprise Viewer
- Menu 'Edit -> Preferences -> Security (tab) -> Use Secure Sandbox
- Alternatively, please check the File Format Matrix document for SAP 3D Visual Enterprise Viewer to find if the format is supported
Keywords
viewer scene fail , KBA , CA-VE-VEV , SAP Visual Enterprise Viewer , Problem
Product
SAP 3D Visual Enterprise Viewer 9.0