Symptom
- User cannot login to Central Management Console (CMC) without any error appeared.
- User cannot logon to BI Launch Pad, Central Configuration Manager (CCM) either.
- There is no error message in logon page, just no response.
- CMS.exe and other BO related processes can be found in Windows Task Manager.
- Restart CMS database can not resolve this issue.
- Restart Server Intelligence Agent (SIA) can not resolve this issue.
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Environment
- SAP BusinessObjects Business Intelligence platform 4.0
- Windows Server 2008 R2 Enterprise
- Microsoft SQL Server 2008
Product
SAP BusinessObjects Business Intelligence platform 4.0
Keywords
logon failed BI client tool web intelligence rich client crystal reports all client all users can't login , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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