Symptom
You have installed Crystal Reports and you want to use the Crystal Reports Add-In to edit the formatted reports of Business ByDesign.
Environment
SAP Business ByDesign
Reproducing the Issue
When you log in to Crystal Reports, you receive an error. For example:
A serious error has occurred. Report an case.
ERROR: Proxy is active, specify its Settings.
Cause
As a part of our commitment to meet the highest security and technology standards we have decided to disable the TLSv1.0 protocol. Unfortunately, the add-in versions for Crystal we are currently supporting are not enabled for TLS versions 1.1 and higher.
Resolution
We have to deprecate and remove the related add-ins for Crystal 2008 and 2011 from our Download Area in SAP Business ByDesign. This Add-In cannot currently be supported.
Nevertheless, we are currently upgrading our add-in to Crystal 2016, which is also enabled for newer TLS versions. This is planned to be delivered with a future release.
In the meantime, we recommend considering Excel to fulfill formatting reporting requirements.
See Also
This information was also sent out to the IT Contact maintained in your system.
Keywords
crystal reports, addin, add in, not supported, deprecated, proxy is active, error message, business analytics , KBA , proxy is active , crystal reports 2011 , error: proxy is active, specify its sett , crystal reports , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Product Enhancement