2053277 - Grey JAVA instance availability metrics - most common issues in technical monitoring with Solution Manager 7.1

In technical monitoring workcenter you have grey metrics for JAVA instance. This can have different causes and depending on the error message the solution is also different. This article explains the most common issues.

1. Cannot connect to service sapstartsrv
2. Wrong message server host and port in Managed System Configuration → Step "Enter System Parameters"
see the resolution part in case one of these errors are relevant for you.

SAP Solution Manager 7.1

grey metrics, graue metriken, java instance, instanz, monitoring, verwaletetes system, wrong alerts, falsche alerts, , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , Problem