SAP Knowledge Base Article - Preview

2053539 - Cannot display view ICCMP_HEADER/HeaderViewSet of UI Component ICCMP_HEADER

Symptom

Call center agents are unable to end their interactions in the Web UI, immediately after logging on, the following error is shown: "Cannot display viewICCMP_HEADER/HeaderViewSet of UI ComponentICCMP_HEADER". An exception has occurred Exception ClassCX_SY_ARITHMETIC_OVERFLOW - Overflow during operation '*'. Method: CL_CRM_IC_SERVICES=>GET_AUTO_LOGOUT Source Text Row: 26


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Environment

CRM IC WEB UI.

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CL_CRM_IC_SERVICES, GET_AUTO_LOGOUT, ICCMP_HEADER/HeaderViewSet, CX_SY_ARITHMETIC_OVERFLOW, RZ11, Maximum time of no action for plugins, IC Agent Role,  rdisp/plugin_auto_logout, 2147483, 1757252. , KBA , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , Problem

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