Symptom
Call center agents are unable to end their interactions in the Web UI, immediately after logging on, the following error is shown: "Cannot display viewICCMP_HEADER/HeaderViewSet of UI ComponentICCMP_HEADER". An exception has occurred Exception ClassCX_SY_ARITHMETIC_OVERFLOW - Overflow during operation '*'. Method: CL_CRM_IC_SERVICES=>GET_AUTO_LOGOUT Source Text Row: 26
Read more...
Environment
CRM IC WEB UI.
Product
Keywords
CL_CRM_IC_SERVICES, GET_AUTO_LOGOUT, ICCMP_HEADER/HeaderViewSet, CX_SY_ARITHMETIC_OVERFLOW, RZ11, Maximum time of no action for plugins, IC Agent Role, rdisp/plugin_auto_logout, 2147483, 1757252. , KBA , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.