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2054546 - Kernel DVD for OS WINDOWS_X86_64 and Unicode in EXTRACTKRN_PRE phase during upgrade

Symptom

During the upgrade process, the EXTRACTKRN_PRE phase terminates with the following error,

Kernel DVD1.PNG

You can refer to the upgrade logs below for similar error:

Directory:    <DIR_PUT>/SUM/abap/log
Name:         SAPupConsole.log
======================

>> 2014/06/12 11:26:41  START OF PHASE PREP_INPUT/EXTRACTKRN_PRE

=========== Enter DVD Mount Points ===========

Enter mount points for the DVDs required for the procedure.

Enter at least the mount point containing Kernel DVD for OS WINDOWS_X86_64 and
Unicode

The requested data carrier is not mounted on any of the mount points you
entered.

       Path   Description
      +      +             +
     1
     2
     3
     4
     5
     6
01)  X  Dispose old mount points and rebuild scope

Enter a number/range/"all" to change selection or "ok" to end:

===============================================================

Directory:    <DIR_PUT>/SUM/abap/log
Name:          EXTRKRN.log
=================

1 ETQ201 Entering upgrade-phase "PREP_INPUT/EXTRACTKRN_PRE" ("20140612112641")
2 ETQ367 Connect variables are set for standard instance access
4 ETQ399 Environment variables:
4 ETQ399   dbs_ora_schema=SAPSR3
4 ETQ399   auth_shadow_upgrade=<null>
1 ETQ200 Executing actual phase 'PREP_INPUT/EXTRACTKRN_PRE'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[0] = 'SETSTATUS'
2 ETQ399 Extracting kernel for platform 'NTAMD64' to directory usr\SAP\<SID>\SUM\abap\exe'.
4 ETQ399 Starting dialog 'MountPoints' at 20140612112641.
4 ETQ399 Dialog finished at 20140612140726.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140726.
4 ETQ399 Dialog finished at 20140612140824.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140824.
4 ETQ399 Dialog finished at 20140612140828.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140828.


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Environment

SAP SOLUTION MANAGER, SAP SOLUTION MANAGER 7.0 EHP 1

Product

SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

Mount Points, DVD, SOLMAN, Kernel DVD, WINDOWS_X86_64, SUM, EXTRACTKRN_PRE. , KBA , BC-UPG-PRP , Upgrade Preparation , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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