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SAP Knowledge Base Article - PreviewSymptom
CDT shows the Chat view time stamp in GMT instead of local time as seen below:
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0 up to Support Pack 6 Patch 100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Start Time, Time Zone, Chattime, GMT, UTC , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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