SAP Knowledge Base Article - Public

2054782 - "The system can not find the file specified" received after starting SIA after installation

Symptom

Installation of the SAP Crystal Server 2013 Sp2 completes successfully, but immediately when trying to start SIA receiving "The system can not find the file specified" error.

Environment

  • SAP Crystal Reports 2013
  • Windows

Cause

This was caused by conflicting registry entries for the location of the SIA.EXE

Resolution

Originally SAP Crystal Server 2013 was installed on C: drive , but then was un-installed and installed on D: drive.

However, service entry for the SIA service with C: location remained from original install and that's where it was trying to start.

To resolve the issue we changed all references to C: drive location to sia.exe in the registry to D: drive locations, rebooted and SIA started correctly.

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

Crystal Reports Server 2008 V1