SAP Knowledge Base Article - Preview

2055129 - "Server is suspended" error and XSDataServer.exe crashes


  • Non-iOS devices show a "Server is suspended" error when the user tries to manually connect
  • Devices may not check in on schedule
  • Enrollments may fail
  • The Afaria Server log contains XRS6008 and XRS6004 errors
  • The XRS6008 errors contain the following text:

XRS6008: ADO Data Access Error Occurred.  ADO Error:
Code = 0x80040e2f
(Not a native OS error)
ADO Code meaning = IDispatch error #3119
Source = Microsoft OLE DB Provider for SQL Server
Description = Violation of PRIMARY KEY constraint 'PK_A_DEVICE_ACCESS'. Cannot insert duplicate key in object 'dbo.A_DEVICE_ACCESS'. The duplicate key value is **************.

  • The Application Event log shows:

Log Name:      Application
Source:        Application Error
Date:          **********
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      *************
Faulting application name: XSDataServer.exe, version: 7.0.6423.0, time stamp: 0x53b40510
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x33d4
Faulting application start time: 0x01cfb16aaad72001
Faulting application path: C:\sybase\Afaria\Bin\XSDataServer.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4a238ef3-1db5-11e4-8773-005056807f94



  • SAP Afaria 7.0
  • Non-iOS devices


SAP Afaria 7.0


crash, fail, enrollment, schedule, connection, event log, primary key violation , KBA , MOB-AFA , Afaria , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.