Symptom
- Non-iOS devices show a "Server is suspended" error when the user tries to manually connect
- Devices may not check in on schedule
- Enrollments may fail
- The Afaria Server log contains XRS6008 and XRS6004 errors
- The XRS6008 errors contain the following text:
XRS6008: ADO Data Access Error Occurred. ADO Error:
Code = 0x80040e2f
(Not a native OS error)
ADO Code meaning = IDispatch error #3119
Source = Microsoft OLE DB Provider for SQL Server
Description = Violation of PRIMARY KEY constraint 'PK_A_DEVICE_ACCESS'. Cannot insert duplicate key in object 'dbo.A_DEVICE_ACCESS'. The duplicate key value is **************.
- The Application Event log shows:
Log Name: Application
Source: Application Error
Date: **********
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: *************
Description:
Faulting application name: XSDataServer.exe, version: 7.0.6423.0, time stamp: 0x53b40510
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x33d4
Faulting application start time: 0x01cfb16aaad72001
Faulting application path: C:\sybase\Afaria\Bin\XSDataServer.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4a238ef3-1db5-11e4-8773-005056807f94
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Environment
- SAP Afaria 7.0
- Non-iOS devices
Product
Keywords
crash, fail, enrollment, schedule, connection, event log, primary key violation , KBA , MOB-AFA , Afaria , Problem
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