SAP Knowledge Base Article - Preview

2055851 - Send Instant Message pop-up does not come up in Collaboration Launch Pad


  • An expected pop-up window does NOT come up after you choose and click on "Send Instant Message..." on Collaboration Launch Page - User Details screen, issue is just nothing happens although the certain user you chose is online. Symptom shown as below:

  • From server side defaulttrace you are able to find below relative error entry with below error message given:
    "'Send Instanct Message' was launched while SAP Real-Time Collaboration capabilities are disabled.. Contact your portal administrator for details."



  • Enterprise Portal
  • SAP NetWeaver Java


SAP NetWeaver 7.3


send instant message, window, pop-up, does not come up, RTC, Real-Time Collaboration, RTMF, Collaboration Launch Pad, User Details, Collaboration, chat window, CLP, Instant Messaging, Application Sharing, KM, Knowledge Management, AFP, Ajax Framework Page, Masthead, collaborate, Synchronous Collaboration Service , KBA , EP-KM-COL , KM Collaboration Basic Tools , EP-PIN-RTC , Real Time Collaboration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.