Symptom
Agents are able to change previously selected (grayed out) radio button selection in CDT.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0 up to Support Pack 7
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Scripting, radio, label, highlight, CDT , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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