Symptom
BI 4.0/4.1 (Enterprise/Edge/IPS -Mini BOE) installation completes with error (the installation is incomplete)
The setupengine.log contains below SAP JVM crash log
Invalid layout of java.net.InetAddress at holder # # A fatal error has been detected by the SAP Java Virtual Machine: # # Internal Error (d:/depot/bas/sapjvm/61_REL/src/6/hotspot/src/share/vm/classfile/javaClasses.cpp:157), pid=4496, tid=316 # fatal error: Invalid layout of preloaded class # # JRE version: (6.0_65-b11) (build ) # Java VM: SAP Java Server VM (6.1.058 24.45-b11 Nov 3 2013 00:29:18 - 61_REL - optU - windows amd64 - 6 - bas2:205339 (mixed mode) compressed oops) # Failed to write core dump. Minidumps are not enabled # # An error report file with more information is saved as: # C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\hs_err_pid4496.log |
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Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.0/4.1
- 3rd Party Monitoring software( e.g. HP Open view, Wily introscope , etc.)
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1
Keywords
SAPJVM, Crash, hs_err, setupengine.log, installation, BI, introscope, wily, OpenView, Tivoli , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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