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SAP Knowledge Base Article - PreviewSymptom
Although SAP Contact Center has had CBRs, these callback requests are not displayed in Contact Statistics.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CBR, OM, Statistics, Handled, Contact Statistics Table View, Call In , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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