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SAP Knowledge Base Article - PreviewSymptom
- Custom voicemail greetings are deleted after certain period
- You have defined the "Automatic File Removal" in SC "System Configurator" -> System Services > Recording Setting
- This is meant to purge all recording/prompt files based on the configured period
- This is also deleting your custom greeting files, which is a problem
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
voicemail, removal. autoremove, rec, recordings, custom greetings , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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