Symptom
The upgrade of Dashboard Design from 4.1 SP02 to 4.1 SP04 is not displayed in Programs and features list in Windows control panel
Environment
- SAP BusinessObjects Dashboards Design 4.1
- Windows Seven
Reproducing the Issue
- Install full version of SAP Dashboard Design 4.1 SP2.
- Upgrade Dashboard Design to 4.1 SP04 by applying the patch.
Cause
This is specific to some customer environment. It was not reproduced in house. It might be some registry keys not updated during the first upgrade.
Resolution
Solution 1:
Run the patch twice, the first Run will uninstall the patch 04 and the second Run will install it again
Solution 2
Uninstall the current version and install the Dashboard Design 4.1 SP04 full build
Keywords
KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Dashboards 4.1