Symptom
Parameter prompt fails with one of the following errors:
- '_pe' is undefined
- The value of property 'newUnits' is null or undefined, not a Function object
- 'CR_units' is undefined
- 'promptengine_calendar' is undefined
- The value of property 'CR_cancel' is null or undefined, not a Function object
Environment
- Crystal Reports 2008 V1
- SAP Crystal Reports 2011
- SAP Crystal reports 2013
- Internet Explorer 10
Reproducing the Issue
Refresh any Crystal report with parameters
Cause
User does not have proper rights to IE temp folder location. As opposed to all previous versions of Internet Explorer that used the same file structure to store the history/cache/cookies information, IE10 uses a completely new file structure and at a different location. It is located under C:\Users\[User Profile]\AppData\Local\Microsoft\Windows\WebCache folder.
Resolution
Work with IT department to make sure company security policy does not restrict access to IE10 temp folder.
Keywords
IE 10, LOV prompt, JS, javascript , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem