SAP Knowledge Base Article - Preview

2063033 - Program freezes with Hardcopy – SAP PD 16.5 SP03


  • When using hardcopy and PowerDesigner the PC freezes and need to reboot.
  • PowerDesigner and HardCopy windows are blinking and both tasks keep switching to each other in a loop on taskbar.
  • You cannot use PowerDesigner anymore until Hardcopy.exe is killed.
  • It may be working fine if using the PowerDesigner 16.5 Legacy Shell by executing pdlegacyshell16.exe instead of pdshell16.exe.



  • SAP PowerDesigner (PD) 16.5 SP03
  • Hardcopy version 2011.08.26


SAP PowerDesigner, standard edition 16.5


legacy shell, CR723832, 723832 , KBA , BC-SYB-PD , PowerDesigner , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.