SAP Knowledge Base Article - Preview

2064765 - Portal user locked after accessing MS Office file in KM Content


Portal logon fails with the error "Authentication failed. Password Locked." though correct password is entered.



  • KMC Content Management
  • SAP NetWeaver Enterprise Portal Release Independent
  • Microsoft Internet Explorer
  • Microsoft Office 2007 or higher


SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0


logon,word,excel,document,loading,EP, content management,knowledge management, document , KBA , EP-KM-CM-SEC , Permission, Security, ACLs , EP-KM-CM , Content Management , Problem

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