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SAP Knowledge Base Article - PreviewSymptom
When an agent, who is already processing an e-mail contact, then accepts a call and is required to navigate between the Directory and Contact Center View on CDT, the application generates a "Dong" tone and distracting while on a call to a customer.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
alerttoneprompt, Notification, Dong, Ding, Bong, Bang, Tone , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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