SAP Knowledge Base Article - Preview

2066508 - SCC 7.0 - Dong tone when toggling between screens while handling e-mails

Symptom

When an agent, who is already processing an e-mail contact, then accepts a call and is required to navigate between the Directory and Contact Center View on CDT, the application generates a "Dong" tone and distracting while on a call to a customer.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

alerttoneprompt, Notification, Dong, Ding, Bong, Bang, Tone , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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