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2067045 - ORA-28000 during SAP Upgrade

Symptom

During a SAP Upgrade the ORA-28000 error is issued, you will find such error in the relevant SAP Upgrade log (see below examples).

An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_SQL_EXCEPTION', was
not caught and therefore caused a runtime error.
The reason for the exception is:
ORA-28000: the account is locked

or

TRACE-INFO: 54:  [    dbsloci.,00000]  *** ERROR => CONNECT failed with sql error '28000'
TRACE-INFO: 55:  [     dev trc,00000]     set_ocica() -> SQL error code 28000
TRACE-INFO: 56:  [     dev trc,00000]    >oci_get_errmsg (con=0, rc=28000)
TRACE-INFO: 57:  [     dev trc,00000]     OCIErrorGet -> SQL error code:  28000
TRACE-INFO: 58:  [     dev trc,00000]     ORA-28000: the account is locked
TRACE-INFO: 59: TRACE-INFO: 60:  [     dev trc,00000]     DbSlConnect(con=0) -> orc=0, 99=DBSL_ERR_DB

or

*** ERROR => CONNECT failed with sql error '28000'
    set_ocica() -> SQL error code 28000
   >oci_get_errmsg (con=0, rc=28000)
    OCIErrorGet -> SQL error code: 28000
    ORA-28000: the account is locked


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Environment

  • SAP systems with Oracle database
  • Not restricted to a product or product version

Product

SAP NetWeaver all versions

Keywords

lock, EHP, owner, phase, shadow, connect, instance, abort, prepare, step, preprocessing, SHD, SAPR3SHD, SAPSR3SHD, SAP<SID>SHD, prep, upg, stopped, DBCONNCHKSHD, MAIN_SHDINST/RUN_RSVWSCPY, brtools, ORA-28 , KBA , BC-DB-ORA , Oracle , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , BC-JAS-SF , Startup Framework , BC-DB-ORA-DBA , Database Administration , BC-JAS-ADM-ADM , Administration , BC-UPG-OCS-SPJ , Please use component BC-UPG-TLS-TLJ , Problem

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