Symptom
-
Getting the error while accessing Promotion Management form CMC - "Sorry, Promotion management application is unable to process your request. The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management".
-
Run the query in AdminTools (Query Builder): Select * from ci_infoobjects, ci_appobjects, ci_systemobjects where si_kind='Folder' AND (si_name='Promotion Jobs' or si_name='LCM').
-
This query returns 2 objects in working environment; however in non-working environment it will return only 1 object or nothing.
-
Link for the Promotion Jobs folder which is a dependant object for Promotion Management is missing from CMS database.
-
The missing objects DFOs LINK are:
- Promotion Jobs (corresponding SI_FILENAME - BusinessObjects_LCM_PromotionJobs_Folder_dfo.xml).
- Promotion Jobs (corresponding SI_FILENAME - BusinessObjects_LCM_Folder_dfo.xml).
Read more...
Environment
- SAP BusinessObjects Business Intelligence (BI) 4.X
- All Windows supported Operating System.
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1
Keywords
root LCM folder, Promotion Jobs folder, Unable to retrieve the root LCM folder, promotion, management, administrator, missing, dfo , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.