SAP Knowledge Base Article - Preview

2071501 - How to analyze problems related to status search in Agent Inbox - OneOrder

Symptom

When searching for inbox item of type OneOrder using Status, the result list contains OneOrder with different status.


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Environment

Agent Inbox Search based on Reporting Framework:

  • Rich Search
  • Lean Search
  • Asynchron Search always combined with Lean Search

Product Versions:

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement packages for SAP CRM
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , Problem

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