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SAP Knowledge Base Article - PreviewSymptom
A customer is working in a manual session and gets a new incoming call. When the call is ended, then the system does not navigate to the previous page and the previous work is lost.
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Environment
- SAP enhancement packages for SAP CRM
Product
SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions
Keywords
Anruf , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-MUL , Multi-Sessioning IC , How To
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